Business Plan


Business plan to guide development, fundraising, governance and training during  2020 and into 2021

Sanctuary in Chichester (SiC) is a small, local charity established, in 2017, to ‘relieve poverty and suffering among refugees and asylum seekers in Chichester and the surrounding area, in particular but not exclusively by providing practical, social and pastoral support to refugees and asylum seekers.’

By the last quarter of 2019 our mission had developed a focus on providing such support to: the families housed in the Chichester area as part of the Syrian Vulnerable Persons Resettlement Scheme (SVPRS); unaccompanied asylum seeker children (UASC) in the care of West Sussex County Council (WSCC); and various other individuals, most recently asylum seeking families placed in the area by the Home Office when the area was designated an Asylum Dispersal Area (ADA).

SiC is entirely funded by altruistic giving and grants from local bodies and needs to raise £38,000 each year to maintain current levels of service.

Strategic focus for the 2019/2020 business year (and beyond)

To give refugees and asylum seekers relocated to the Chichester area the best possible opportunity to settle, feel safe and become fully integrated into their new, adopted community.

The need

Central and local government provide a range of basic housing and financial support to individuals and families according to their circumstances and immigration status, but this falls far short of the full range of practical, social and pastoral support needed to enable people to settle, feel safe and become fully integrated into their new, adopted communities, or in the case of asylum seekers to have a reasonable quality of life whilst awaiting the outcome of their application (which in many cases can take several years).

Objectives for this business plan

  • Ensure refugees and asylum seekers have a safe and comfortable place to live
  • Ensure refugees and asylum seekers have the English language skills necessary to live independent, integrated lives in their new, adopted community.
  • Ensure refugees and asylum seekers feel safe and welcome in their new, adopted community.
  • Ensure refugees and asylum seekers with permission to work have the best possible opportunities to find a job.
  • Ensure refugees and asylum seekers have access to local services and a range of social activities to assist their integration.

Services provided by Sanctuary in Chichester volunteers:

  • Drop-In
  • Nations United
  • Befriending
  • English language tutoring
  • Pathways to Work (new)
  • Direct support to individuals (ARE)
  • Communications
  • Fundraising

DROP-IN

Sanctuary volunteers organise and manage a weekly ‘drop-in’ centre in a local church hall that gives refugees and asylum seekers an opportunity to mix and socialise with each other and with Sanctuary volunteers, both at the drop-in and occasionally on outings to local places of interest. Often, food supplied by both volunteers and/or refugees is shared.

The drop-in provides a focus for representatives of local services (e.g. Job Centre) to meet informally with refugees and asylum seekers, to impart knowledge and advice.

The drop-in provides volunteers with an opportunity for networking and mutual support.

Drop-In development plans and challenges:

The greatest challenge for the drop-in is the unpredictability of demand caused by more families and individuals arriving, some with very complex needs.Its growth has been exponential in recent months with now regularly 60+ people attending each week.

This raises issues of safeguarding and security both of the attendees and the premises themselves as being part of a church they are generally open to anyone who wishes to visit.

To help attendees develop the skills and understanding that can lead to greater integration, plans are in place for more structured men’s and women’s discussion/storytelling group sessions.

Presentations from local service providers and places of interest are also being planned.


NATIONS UNITED

Nations United is a football-based project for young men, provided in partnership with the University of Chichester, who supply a venue and coaching. The University provides these free of charge and all other costs are met by a grant from Sussex Community Foundation.

Initially established for the unaccompanied asylum seeker children looked after by WSCC to meet, socialise and learn football skills, it has become popular with a wider group of young men in their ‘network’, often individuals who arrived as UASC but are now over 18.

Each week Sanctuary volunteers, supported by University coaches, provide a football training session for everyone who attends. Sanctuary also pays for a coach.

During University term time Nations United players (two teams) compete in a local, six-a-side tournament with University and other local teams.

Nations United development plans and challenges

Nations United has proven very popular with boys and young men but there is currently no provision targeted at young women. Therefore, Sanctuary and the University are keen to develop projects that can offer similar support and opportunities to girls and young women that the football provides for their male counterparts. These will need to be developed as separate from Nations United and with different funding sources.

Nations United is seen as presenting wider opportunities for its participants and others to gain a wider range of social and practical skills beyond proficiency at football.

Sussex Community Foundation have provided 3-year funding for the continuation of the weekly activities and to exploit the potential that these regular sports-based events provide to our other service users, such as opportunities to get involved in Nations United coaching sessions, competitive matches etc, as match officials, coaches, and staff trained in First Aid and Health and Safety.

The planning and management of sport-based events requires a range of event planning and management skills and techniques.

The project will form part of a wider plan and new strategic direction for Sanctuary in Chichester, working in partnership with local Councils, to develop a ‘Pathways to Work’ service. (See below)

The ‘tools and systems’ needed for this project will need to be developed by an HR professional/ consultant before volunteers can be trained to use them to engage our service users in identifying their individual needs.

With the provision of additional funds, Sanctuary intends to develop and employ the means to give access to this full range of opportunities through mentoring, work placements and training opportunities to the refugees and asylum seekers it supports.

A new, revised Memorandum of Understanding (MOU) between Sanctuary and the University is being developed to reflect these ambitions.


BEFRIENDING

The ‘befriending’ needs of families and individuals varies from person to person and according to the level of support each receives from the local authorities, which in turn depends upon peoples’ immigration status as refugees or asylum seekers.

Sanctuary provides volunteers who ‘befriend’ families and some individuals when they come to our notice, to help them settle in to their new homes and communities. This includes practical help such as transport, accompanied visits to local GPs and other services, and securing the help of interpreters when required.

Sanctuary volunteers ensure the houses provided to SVPRS families are freshly painted and decorated and as fully equipped as possible.

Our befrienders also provide help such as; organising visits to the food and clothes bank, talking to local services on behalf of their allocated families, and help to understand banking and benefits provision.

Befrienders will often provide transport to the shops or other services including our drop-in, helping children with their homework and linking people up with other Sanctuary help such as English language tutoring.

Befriending Service development plans and challenges

Chichester has recently been designated by the Home Office as an Asylum Dispersal Area (ADA) resulting in the unexpected arrival of asylum-seeking families without support and with varied and sometimes very complex needs.

Sanctuary is not currently able to provide any therapeutic service such as Counselling, despite individuals clearly requiring help to deal with the trauma and distress their recent experiences continue to cause. Sanctuary volunteers increasingly find themselves at a loss to know how to assist such individuals and their families.

Coordinating and governing our befriending service to be compliant with our safeguarding and other policies is time-consuming and complex and needs additional support.

A volunteer induction training programme needs to be developed and delivered as a matter of urgency.


ENGLISH LANGUAGE TUTORING

WSCC with the help of Home Office funding provides a level of English lessons to the SVPRS families but not asylum seekers. WSCC’s language provision is very limited in time and opportunity, and is a one-size-fits-all service only. Sanctuary volunteers supplement this through ESOL or other language support on a more personal, one-to-one basis.

English language tutoring development plans and challenges

Sanctuary’s language training is highly valued by local partners and recipients alike. Language training is currently in good shape albeit the current cohort of trainers are at capacity and despite a number of people coming forward as new volunteers they have not followed through to recruitment.

WSCC language training tends to discriminate against parents as there is no childcare facility enable both parents to attend. Many others do not regularly attend for that reason and in some cases fathers are absenting themselves to look after their children thus not developing the necessary language skills to allow them to secure work etc.

Our English language tutoring is run and staffed by volunteers who would benefit hugely from the assistance of additional admin support and help to develop learning resources.

PATHWAYS TO WORK

To achieve the strategic aim of helping refugees become fully integrated into their new, adopted community, Sanctuary trustees believe that all those eligible and willing to work should be given assistance to secure a job.

English language skills clearly play a vital role in this but other challenges exist also: many refugees find that the skills and qualifications acquired in their home country are not directly relevant or have become out of date or context now they are living in the UK.

Refugees need help to understand the ‘system’ of securing a job, to build their CV and experience through things like volunteering, work experience and/or training.

Pathways to Work is a new, developing service for Sanctuary in Chichester. It comprises three elements:

  • Working with individuals to fully capture their skills and qualifications and previous work experience, together with their ambitions for finding work.
  • A ‘gap analysis’ that identifies the necessary areas of learning and development to help each individual stand the best chance of securing work.
  • Working with local employers, voluntary groups and businesses in developing a catalogue of opportunities or ‘pathways to work’.

Sanctuary has some limited HR knowledge and experience and a number of willing volunteers but the addition of current professional expertise is required to launch the service properly.

A note on volunteers

Sanctuary in Chichester has been fortunate in attracting a good number of people offering their time and expertise as volunteers. The challenge now is to fully catalogue the skills and knowledge that each volunteer is offering rather than simply ‘happy to help’.

Currently a Skills Bank database is being established but resources to complete this are limited and some paid professional help would help expedite this important piece of work.


DIRECT SUPPORT TO INDIVIDUALS (ARE)

Sanctuary provides financial and practical help to a small number of individuals whose immigration status is classed as ‘All Appeal Rights Exhausted’, but where the Home Office have granted permission for another (final) appeal.


FUNDRAISING

Sanctuary in Chichester is entirely funded by altruistic giving and small grants from charitable trusts.

To maintain current service levels we need to raise £38,000 each albeit this figure is likely to increase year on year as prices increase and demand for support rises.

Currently all of our fundraising is carried out by our volunteers including writing and submitting bids, monitoring and evaluating grants received and seeking additional opportunities to fund both our day to day running and the projects that benefit those we help.

Many of our volunteers are also donors either personally or by organising local fundraising events.

Additional fundraising expertise and help is urgently needed.


COMMUNICATIONS

This area of work is vital for fundraising, attracting and retaining volunteers and attracting and retaining loyal supporters. It encompasses PR, social media, a regular newsletter, our website (www.sanctuaryinchichester.org) and printed media.

Funds are used for the design and production of digital and printed materials and in future will need to be spent on initiatives such as targeted Facebook advertisements linking to and promoting our digital materials.
Tony Toynton
Chair of Trustees
January 2020